针对海外B2C网上零售的核心问题与解决方案

在您的网上销售事业中，您是否碰到如下问题：
Whether problems often come up in your sales online ：

推广和营销遇到问题
Promotion and Marketing：

我的产品通过B2C模式进行外贸可行吗？国外的市场环境和网购环境怎么去调查？我经验少，缺乏营销策划和内容建设人员怎么办？我该如何的快速推进一个网上B2C销售项目？
Can I use B2C mode in foreign trade？ How to investigate the market environment and the situation of shopping online in the abroad? What can I do without enough experience and lacking of personnel about marketing creation and construction specification? How to carry the selling of the B2C forward on the internet as soon as quickly?

我想推广我的网站，SEO是个细致复杂的工作，合作伙伴很难找怎么办？我做竞价广告，在选择关键字投放广告时受限制怎么处理？
I want to promote my website, but SEO is a meticulous and complicated job, so how to find a suitable cooperation partner? How to deal with that the keywords are confined in the auction advertisement?

除了SEO和竞价广告还有别的网络营销推广方式吗？其他的推广方式的效果怎么样？通过各种推广手段，网站的流量增加了，但是转化率比较低，我该如何提高转化率？
Is there some other ways in marketing and promotion on the internet besides SEO and the auction advertisement? How about their effect? With variety of promotion ways, the website traffic is increasing, but the conversion is low, so how do I raise the conversion?

我已经进入了英语系国家的市场，但是还想进一步拓展到其他语系国家，这种本地化的多语言推广怎么解决？
My products have come into the market whose native language is English, but I want to further expand to the other countries speaking other languages. How to deal with the multiple languages promotion of localization?

网站遇到问题
Website:

主机性能不稳定导致网站当机怎么进行快速处理？海外的主机提供商经常无故关闭我们的网站怎么应对？您需要速度快，稳定性好且服务周到的主机供应商吗？
How to quickly deal with that host function’s instability results in website crash? How to cope with that oversea host supplier often shut down our website for no reason at all? Do you require high-speed, stable and hospitality supplier?

您有自动异地同步备份和恢复网站的机制吗？如何提高我们的网站的安全性，降低被黑客击破的可能性？网站受攻击或者当机时如何快速恢复？
Do you have the mechanisms of automatic corporative backup and restoring website? How to improve the security of our website and to lower the possibility of being broken by hackers? How to recover the website rapidly when it is attacked or crash?

您是否觉得您的网站需要升级和改善，但简单的网店系统不能满足需求怎么办？因为卖的产品较复杂，需要高层次的流程设计与开发人员吗？
Whether your website needs to be upgraded and improved? How to do if the simple online store system can not supply the requirements? Do you need the high-level process design and developer because of the complicated products?

网络购物的消费者常常会对网站不信任，觉得不安全，进而放弃在您的网站上购物。我们如何让国外客户打消这方面的疑虑，从而放心购买呢？
The customers shopping online often distrust the web and find it unsafe, so that they give up shopping on your web .How do we make the foreign customers put off their doubts and fears and thus rest assured purchase?

支付遇到问题
Payment:

虽然我们能够接受客户使用VISA和MasterCard支付，但是客户使用American Express、DISCOVER、JCB时，我们的支付方式不能接收怎么办？
Though we can accept the customers using VISA and Master Card, how do we do when they use American Express, DISCOVER or JCB but we can not accept these mode of payment?

当您在全球开展业务，进行本地化时，您想过直接收取欧元、英镑、日元等非美元以外的币种吗？次时，怎么解决汇率转换和支付处理呢？
Do you think about receiving the nondollar currency such as Euro, Pound, or Japanese Yen when you conduct business online in the whole world and make it localization? At the moment, how to resolve the exchange rate and payment processing?

您是否觉得目前所使用的支付系统费率较高，回款较慢，而想改变支付提供商？但是，国外的知名的支付提供商只接收欧美客户的申请，碰到这种情况，怎么来处理？
When you find that the current rate of payment system is high and remittance is slow, do you want to change your payment provider? However, the foreign famous payment provider only receive the European and American customers' applications, so how to deal with this case?

网络购物信用卡欺诈时有发生，我们怎么来甄别一个客户的支付是否为欺诈行为?我们如何将网上信用卡欺诈的风险控制在较低水平？
The credit card swindle often happen on shopping online. How to screen a customer’s payment whether to be a fraudulent activities? How to control its risk at low-level?

客户服务和物流遇到问题
Customer Service and Shipping:

您是否考虑过遭遇到涉及海外的法律纠纷时怎么办？如何有效避免这一类的纠纷，以及遇到纠纷时该如何处理？您需要快速找到合适的律师来应对吗？
How to do with the oversea legal disputes? How to avoid these disputes effectively and how to do when we meet these disputes? Do you demand a professional lower to solve it?

我目前的物流成本太高，而且不够保险，有没有更实惠、安全并且快速的物流？我在国外没有人处理售后服务，不能进行退换货怎么办？
Is there any more substantial, safer and faster express, because my current express cost is too high and unsafe? Because there is nobody to resolve the after-sale services abroad, how to do that we can not return or exchange the goods?

客户需要完善的服务才能维护好，这需要深层次的交流，您是否苦于有经验的英语客服人才短缺呢？
The need to improve customer service in order to safeguard, and this requires deep-level exchange, whether you suffer from a shortage of English custom service specialists?

碰到这些问题，别忘了科泰，B2C网上零售的全套解决方案专家！
If these problems encountered , don't forget Ketai，B2C -- the full set of online retail solutions expert !